Mrs Browning is counselled with regard to the findings of her hearing tests and given strategies that she can implement to assist her hearing in difficult situations. These include:

  1. Clearly explaining the problem to family and friends
  2. Asking others to speak face to face in a clear and unhurried manner. If possible, sit closer to the person who is speaking.
  3. Voicing any difficulties with misheard phrases or asking for clarification
  4. Assistive listening device – in Mrs Browning’s case, a telephone amplifier may be of assistance.